bnb55 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how bnb55 ("bnb55", "we", "us", "our") collects, uses, stores, discloses and protects the personal data of individuals ("you", "your") who visit, register with or use the bnb55 online casino and sports betting platform located at bnb55.app (the "Platform").

bnb55 is committed to protecting your privacy and handling your personal data responsibly. We process personal data only for legitimate purposes, in accordance with applicable data protection principles, and we implement appropriate technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration or destruction.

By creating a bnb55 account, accessing the Platform, or otherwise engaging with our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not accept the terms of this Policy, please do not use the bnb55 Platform. This Policy is incorporated by reference into the bnb55 Terms & Conditions.

2. Personal Data We Collect

bnb55 collects personal data in the following categories, depending on how you interact with the Platform:

• Registration data: Full name, date of birth, Pakistani mobile number, email address (if provided), username and password (stored in hashed form).
• Identity verification (KYC) data: Government-issued identity document (e.g., CNIC), selfie or photograph for liveness verification, and proof of address where required.
• Financial data: Payment method details (Easypaisa account number, JazzCash number, bank account details for HBL, UBL, Meezan Bank or Bank Alfalah), transaction history, deposit and withdrawal records, and source-of-funds documentation where applicable.
• Gaming activity data: Bet history, game sessions, win/loss records, bonus usage and responsible gaming settings.
• Device and technical data: IP address, device type and model, operating system, browser type, session timestamps and geolocation data (at city or region level).
• Communications data: Records of your correspondence with bnb55 support, including chat transcripts and emails.
• Usage data: Pages visited, features used, time spent on the Platform, and navigation patterns, collected via cookies and similar tracking technologies.

bnb55 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes (other than identity verification photographs used solely for KYC), health data or data concerning sexual orientation.

3. How We Use Your Personal Data

bnb55 processes personal data for the following purposes:

• Account management: Creating, maintaining and securing your bnb55 account; verifying your identity; processing login requests.
• Service delivery: Processing deposits and withdrawals in PKR; crediting winnings; providing access to casino games, sports betting and all other Platform features.
• Legal and regulatory compliance: Conducting KYC and age verification; meeting anti-money-laundering ("AML") obligations; complying with applicable international online gaming regulations; responding to lawful requests from competent authorities.
• Fraud prevention and security: Detecting, investigating and preventing fraudulent activity, account abuse, collusion and unauthorised access.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling indicators; administering self-exclusion and deposit limit tools; fulfilling our duty of care to players.
• Customer support: Responding to your queries, complaints and support requests.
• Platform improvement: Analysing usage patterns to improve the bnb55 Platform, game lobby and user experience.
• Marketing communications: Sending promotional offers, bonus notifications and product updates to players who have opted in to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

bnb55 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and bnb55, including account registration, game access and financial transactions.
• Legal obligation: Processing required to comply with our legal and regulatory obligations, including KYC, AML and responsible gaming requirements.
• Legitimate interests: Processing carried out in pursuance of our legitimate business interests – fraud prevention, platform security, analytics and service improvement – where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific and informed consent, including the sending of optional marketing communications. Consent may be withdrawn at any time.

5. Data Sharing and Disclosure

bnb55 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors: Easypaisa, JazzCash, HBL, UBL, Meezan Bank and Bank Alfalah – to process your PKR deposits and withdrawals.
• KYC and identity verification providers: Third-party services used to verify your identity documents and conduct age verification checks.
• Game and technology providers: Platform technology vendors and certified game providers who supply the casino and sports betting products offered on bnb55.
• Fraud and AML screening services: Third-party tools used to screen transactions and account activity against watchlists and risk indicators.
• Legal and regulatory authorities: We will disclose personal data to competent authorities, law enforcement or regulators where required to do so by law, court order or valid legal process.

All third parties with whom bnb55 shares personal data are contractually bound to process that data only for the specified purpose, to maintain appropriate security standards, and not to retain data beyond the period necessary for the relevant service.

6. Cookies and Tracking Technologies

bnb55 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise returning visitors, remember preferences, maintain session state and analyse Platform usage.

The categories of cookies used by bnb55 include:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming configurations.
• Analytics cookies: Collect aggregated, anonymised data about how players use the Platform to help us improve the experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only activated where you have given your consent.

You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the bnb55 Platform, including the ability to maintain an active logged-in session.

7. Data Retention

bnb55 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following:

• Account data and gaming records are retained for the duration of your active bnb55 account and for a minimum of five (5) years following account closure, to meet AML, regulatory and audit obligations.
• KYC documents are retained for the period required by applicable regulatory requirements, which is generally five (5) years from the date of verification or account closure, whichever is later.
• Support communications are retained for a period of three (3) years following resolution of the relevant enquiry.
• Technical and log data are retained for a period of twelve (12) months on a rolling basis.

At the end of applicable retention periods, personal data is securely deleted or anonymised in accordance with bnb55's data disposal procedures.

8. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by bnb55:

• Right of access: You may request a copy of the personal data bnb55 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to data portability: You may request transfer of your personal data to you or a third party in a structured, machine-readable format, where technically feasible.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact bnb55 at [email protected]. We will respond to all valid requests within 30 days. We may need to verify your identity before processing a rights request.

9. Children's Privacy

The bnb55 Platform is strictly for adults aged 18 years and over. bnb55 does not knowingly collect personal data from persons under the age of 18. Age verification is conducted as part of the account registration and KYC process.

If bnb55 discovers or is informed that personal data has been collected from a person under 18 years of age, we will immediately close the relevant account, delete the personal data concerned and, where applicable, return any deposited funds. Parents or guardians who believe a minor may have created a bnb55 account should contact us immediately at [email protected].

10. Data Security

bnb55 implements appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the bnb55 Platform.
• Passwords stored using industry-standard one-way cryptographic hashing algorithms.
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Incident response procedures to detect, contain and remediate data security incidents.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, bnb55 will notify affected individuals without undue delay in accordance with applicable legal requirements.

11. International Data Transfers

bnb55 may process or store personal data on servers or through service providers located outside Pakistan. Where personal data is transferred internationally, bnb55 ensures that appropriate safeguards are in place – including contractual obligations on recipients requiring them to protect the personal data to standards equivalent to those described in this Policy.

By using the bnb55 Platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section.

12. Changes to This Privacy Policy

bnb55 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations or the features of the Platform. When material changes are made, the updated Policy will be published on this page with a revised "Last updated" date. Where changes are significant, we may notify registered players by email or in-platform notification.

Your continued use of the bnb55 Platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

13. Contact & Complaints

For any questions, requests or concerns regarding this Privacy Policy or bnb55's handling of your personal data, please contact us:

• Email: [email protected]
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.
• Support language: English

If you are unsatisfied with our response, you may have the right to lodge a complaint with a relevant data protection supervisory authority in your jurisdiction.